Woven Rope Pet Toy Storage Basket with Handle

Shipping is free on every order, with no minimum order value. Orders are typically processed and dispatched within 1–2 business days. Once dispatched, delivery typically takes 5–12 business days depending on your location — most orders to the US, UK and Europe arrive within 2–4 business days.

We currently ship to 29 countries. International orders may be subject to import duties or taxes charged by your local customs authority, which are the responsibility of the customer. Delays can occur due to customs, local courier capacity, or other factors outside our control.

Full shipping & delivery details

If your item arrives damaged, defective, incorrect or incomplete, contact us within 7 days of delivery with your order number and photos — we'll arrange a replacement or a full refund at no cost to you.

Because items ship internationally from our fulfillment partners, we're generally unable to accept returns for a simple change of mind — please review the product details carefully before ordering.

Full returns & refunds policy

How much does shipping cost?
Nothing — shipping is free on every order, to all 29 countries we ship to.

How long does delivery take?
Typically 1–2 business days to dispatch, then 5–12 business days in transit — 2–4 business days for most orders to the US, UK and Europe.

How do I track my order?
We email a tracking number once your order is dispatched. You can also look it up on our Track Order page.

Can I change or cancel my order?
Yes — contact us within a few hours of placing it, before it enters processing, and we'll cancel or update it free of charge.

Which payment methods do you accept?
The secure payment methods shown at checkout for your region.