We want you to feel confident buying from Kasho Pro. Because items ship directly from our fulfillment partners, our return process works a little differently from a typical local retailer — here's exactly what to expect.
Damaged, defective, wrong, or missing items
If your item arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery with your order number and photos of the item (and packaging, if damaged). We'll arrange a replacement or a full refund at no cost to you.
Change of mind
Because our products ship internationally, we're generally unable to accept returns for items you simply no longer want. Please review product details and sizing carefully before ordering — if you have questions before you buy, contact us and we're happy to help.
Condition (for approved returns)
Where a return is approved, items should be unused, in their original packaging, and in the same condition you received them.
How to start a return
Contact us with your order number and photos, and we'll walk you through the next steps.
Refunds
Approved refunds are issued to your original payment method, typically within 5–10 business days of approval.
Order cancellations
You can cancel or change an order free of charge within a few hours of placing it, before it enters processing. Contact us as soon as possible — once an order has started processing with our fulfillment partner, we may not be able to cancel it.