FAQ

Orders

How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also visit our Track Order page.

Can I change or cancel my order?
Yes — contact us within a few hours of placing your order, before it enters processing, and we'll cancel or update it free of charge. Once processing has started with our fulfillment partner, we may not be able to make changes.

Shipping

How much does shipping cost?
Shipping is included in the product price for every order to the countries we ship to. No separate shipping charge is added at checkout.

Where do you ship?
We currently ship to 29 countries. Availability and the estimated delivery date for your address are shown at checkout.

How long does shipping take?
Orders are typically processed and dispatched within 1–2 business days, then delivered in 5–12 business days depending on your location — most orders to the US, UK and Europe arrive within 2–5 business days. See our Shipping & Delivery page for details.

Returns

What is your return policy?
If an item arrives damaged, wrong or incomplete, contact us within 7 days of delivery and we'll arrange a replacement or refund. See our Returns & Refunds page for full details.